Last week, Google hosted its annual Think Retail event, kicking off the holiday shopping season for brands. That’s right, it’s (time to plan for) the most wonderful time of the year, and the event provided invaluable insights for brands as they gear up for the 2024 holiday shopping season. Code3 Chief Activation Officer Mike Montagna attended the event and brought back the gift of a rundown, spotlighting the major insights, what they mean for your business, and how you can gear up to seize this exciting time of year.

Holiday 2024 Macro Industry Insights

  • Early Shopping Surge: A notable 34% of shoppers began their holiday shopping as early as July. This extended shopping season presents more opportunities for brands to engage with consumers throughout the year. Plan early campaigns and maintain consistent visibility to capture early bird shoppers.
  • This year, Cyber Monday falls in December, giving fewer days between Cyber Monday and Christmas which makes it even more important to front load media budgets this year.
  • Consumer Caution: With 61% of consumers focused on making the right purchase, driven by the fear of buyer’s remorse, brands must provide clear, confidence-boosting information. Emphasize product details, reviews, and benefits in your marketing to help consumers make informed decisions.
  • Promos Gain Importance: Promotions are 5% more critical this year than last. Ensure your promotional strategy is aggressive and well-timed to meet consumer expectations.
  • AI-Powered Marketing: AI has become indispensable for personalized, timely, and contextually relevant advertising. Google’s AI-driven solutions, including generative AI, enhance the shopping experience by improving targeting and engagement. Leverage AI to personalize campaigns and increase conversion rates across Google’s ecosystem.
  • Google’s Dominance: Google remains the top resource for holiday shopping, with consumers 1.7x more likely to find relevant information through Google touchpoints. Brands must maximize their presence across Google Properties—Search, Maps, YouTube—to reach consumers effectively.

How Should You Leverage This Data?

If you’re reading this, you’re probably already behind. The data shows that brands looking to maximize their holiday sales should consider starting their campaigns earlier than usual. Those who haven’t yet integrated AI into their marketing strategies should begin doing so to stay competitive and capitalize on consumer trust in Google as a shopping resource.

It’s also essential to align your promotional strategies with consumer expectations, as deals are more important than ever this year. Finally, ensure your product information is clear and confidence-boosting to help consumers make informed decisions and avoid buyer’s remorse.

Master the Holiday Mindset: The 4 D’s

If you haven’t already started, now is the time to kick off your holiday strategy, and we’re sharing an easy way to master the holiday season: the 4 D’s!

Deliberate (Oct-Nov): Kick off your holiday campaigns by targeting early planners. Use Google’s Product Studio, Demand Gen, and Video Action campaigns to create personalized ads that resonate with these shoppers. Real-time shopping trend insights in Google Merchant Center allow you to fine-tune your inventory and product descriptions based on current consumer behavior, ensuring your offerings are always relevant. Customizable elements in your ads, like headlines and sounds, further enhance their appeal.

Deal-Seeking (Cyber Week): During Cyber Week, capitalize on deal-hunters with the enhanced tools in Merchant Center Next. AI-powered insights and automated inventory syncing make it easier to monitor and optimize your deals. Additionally, the new local store unit ad format helps drive in-store traffic by combining local inventory data with detailed business profile information.

Determined (December): December’s shopping rush demands efficiency. Use Google’s enhanced insights to address issues like inventory shortages and high bidding targets quickly. The streamlined process for local inventory ads ensures that your in-store availability is accurately reflected online, reducing friction for last-minute shoppers and boosting your chances of capturing every possible sale.

Devoted (Late December): In the final holiday push, focus on retaining loyal customers with targeted promos and member pricing. Google Ads’ new A/B testing tools let you optimize bidding strategies by comparing online-only versus Smart Bidding for in-store visits, ensuring your campaigns are set up for maximum profitability during the season’s busiest days

Shopping Best Practices For Q4

Best practices are important all-year round, but critical during Q4, and this year, implementing AI is a must for brands. Here are some best practices brands should consider implementing ASAP:

  • AI as a Foundation: Set AI as the cornerstone of your strategy to capture and adapt to consumer demand. Align your budget with this demand throughout the year to maximize ROI.
  • High-Quality Images: Ensure your product feed images are of high quality to leverage Google’s virtual try-on and 3D image capabilities, which can significantly enhance the shopping experience.

Who Should Leverage This?

Brands that haven’t fully embraced AI in their advertising strategies should begin integrating it as soon as possible. Retailers with high-quality product images will particularly benefit from Google’s new features, which can set them apart in a crowded marketplace.

Shopping Feed Best Practices & Optimizations

  • Data Quality: Maintain strong data quality to power an exceptional shopping experience. Optimize product data, including titles and attributes, to improve visibility and performance.

    • To maximize visibility and capture more holiday-related queries, remember to add holiday-specific keywords to your product feed copy such as:
    • Seasonal Terms: Add words like “Christmas,” “Holiday,” or “Winter.”
    • Gift-Giving Keywords: Use “Gift,” “Present,” and “Stocking Stuffer.”
    • Time-Sensitive Phrases: Include “Last-Minute,” “Order by [Date] for Christmas.”
    • Discounts and Deals: Incorporate “Sale,” “Holiday Deal,” or “Cyber Monday.”
  • Popular Holiday Items: Highlight keywords like “Christmas Lights” or “Holiday Decor.”
  • Differentiation: Stand out by highlighting savings, discounts, and return policies. Use sale price annotations, shipping speeds, and omnichannel features to differentiate your offerings.
  • Compliance: Stay compliant with Merchant Center policies to prevent disruptions. Regularly check and fix high-impact item-level issues to ensure your feed remains accurate and up-to-date.

Who Should Leverage This?

Any brand using Google’s Merchant Center should prioritize feed optimization to enhance its visibility and performance. Retailers looking to stand out in the holiday season will benefit from using these best practices to create a seamless shopping experience for consumers.

What This Means for Brands

The 2024 holiday season is set to be longer and more competitive. Brands that prepare early, leverage AI, and maintain high-quality shopping feeds will be best positioned to capture consumer demand. Focus on optimizing your product data, adapting to changing consumer mindsets, and ensuring your promotional strategies align with consumer expectations.

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